Warranty Terms:

1.⁠ ⁠The guarantee of the product (free maintenance) during the warranty period shall be implemented from the date of purchase. In the result of maintenance or repair, proof of purchase needs to be shown.

2. Warranty is void if the infrared light therapy system has been tampered with or disassembled, modified or used inappropriately. Warranty service will also be terminated if tampered with, disassembled, modified or used inappropriately.

3. From the date of purchase the warranty is valid for 12 months, if repairs are needed after normal use. The device may still be repaired for a fee. The conditions for the warranty being voided are listed as follows: Product damage caused by violation of product instructions.
Product damage caused by the use of unauthorised extension parts (such as chargers, etc.).
Product damage caused by exceeding the permitted operating environment (such as high temperature, corrosion, etc.).
Product damage caused by abnormal external forces (such as dropping, falling, squeezing, bumping, etc.).
Product damage caused by natural disasters or other forces (such as fire, flood, earthquake, etc.).
Counterfeit and illegally smuggled products.
Unable to provide valid purchase receipt, such as purchase records, shipping notes, etc. Caused by external accidents or improper user use.
Unable to provide valid proof of purchase, such as purchase record, invoice, etc.
Caused by external unexpected factors or improper use.

Returns and refunds are accepted under the following conditions:

Before your order has shipped: You may cancel your order for a full refund at any time prior to your order being dispatched.

After your order has shipped: You may return your order for a refund within 90 days of your order being delivered.

Panacea Health does not cover accidental damage or breakage from dropping the therapy system.

All orders are dispatched within 24-72hrs of purchase.

Once your order has been shipped, you will receive your tracking number.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.